Job Description
Join Atlanta's fastest-growing remote team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to provide exceptional support from the comfort of your home office. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy a flexible schedule, competitive benefits, and the opportunity to grow within our dynamic organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our proprietary CRM system
- Process orders, returns, and exchanges accurately
- Collaborate with technical teams to escalate complex issues
- Maintain detailed customer interaction records
- Meet daily performance metrics for response times and resolution rates
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (MS Office, browsers)
- Reliable high-speed internet connection
- Ability to work independently in a home office environment
- Customer service mindset with patience and positivity
- Must be available to work flexible hours including evenings and weekends