Job Description
Join Cleveland Tech Solutions as a Remote Customer Support Specialist and become part of our award-winning team! We're urgently hiring talented professionals to deliver exceptional customer experiences from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients. This is your chance to advance your career with a rapidly growing tech leader committed to employee development and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage high-volume ticket queues with 24-hour response time SLA
- Collaborate with engineering teams to escalate technical issues
- Maintain detailed documentation in Salesforce CRM
- Contribute to process improvement initiatives
- Train new hires on support protocols
- Monitor customer sentiment through feedback channels
Qualifications
- 3+ years customer support experience
- Proficiency with Zendesk/Salesforce CRM
- Strong written and verbal communication skills
- Ability to work independently in remote environment
- Technical aptitude for troubleshooting software issues
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Flexible availability including evenings/weekends