Job Description
Join FlexiWork Solutions and transform your career with our remote customer service positions offering weekly pay right here in Jacksonville, FL! No commute, no office politics – just flexible, meaningful work from the comfort of your home. We're seeking passionate professionals to deliver exceptional support while enjoying the stability of consistent weekly earnings. Our award-winning team provides comprehensive training and career advancement opportunities. Apply today and start earning every week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics including CSAT scores and average handle time
- Collaborate with cross-functional teams to resolve complex customer escalations
- Participate in ongoing training to master product updates and service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid environments
- Proficient with CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Excellent communication skills with clear, professional verbal/written abilities
- Reliable high-speed internet and quiet home office workspace
- Ability to work flexible shifts including evenings/weekends as needed
- Strong problem-solving skills and emotional intelligence