Job Description
Join Texas Home Solutions Inc. and enjoy the freedom of remote work with weekly paychecks! We're seeking dedicated Customer Specialists to support our growing client base. This fully remote position offers stability, growth opportunities, and the flexibility to work from anywhere in Texas. Enjoy competitive compensation, comprehensive training, and a supportive virtual team environment. Perfect for individuals seeking reliable income without daily commutes.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and provide product information
- Document interactions accurately in CRM systems and maintain customer records
- Collaborate with team members to resolve complex customer escalations
- Meet weekly performance metrics for call handling and customer satisfaction
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to process improvements for enhanced customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or virtual setting
- Strong verbal and written communication skills with neutral accent
- Proficient with Microsoft Office Suite and CRM software
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while maintaining team collaboration
- Flexibility to work occasional evenings or weekends as needed
- Texas residency required for state-specific compliance