Job Description
Join our award-winning remote team and enjoy the flexibility of working from anywhere in Washington while receiving weekly paychecks! As a Customer Support Specialist at ApexConnect Solutions, you'll be the hero behind our exceptional client experiences. We provide all necessary equipment and comprehensive training to set you up for success. This is your opportunity to build a stable career with predictable income and zero commute.
Why Choose ApexConnect?
- Weekly direct deposit payments
- 100% remote work with flexible scheduling
- Comprehensive health benefits and 401(k)
- Monthly performance bonuses
- Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 2-hour SLA
- Document interactions in CRM system with 100% accuracy
- Identify upsell opportunities during customer interactions
- Collaborate with technical team for complex issue resolution
- Participate in weekly training sessions to enhance product knowledge
- Maintain 95% customer satisfaction score
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 2+ years customer service experience
- Typing speed of 45+ WPM with high accuracy
- Proficiency in Zendesk and Salesforce
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Available to work occasional weekends during peak seasons