Job Description
Join Boston Innovations Group as an Entry-Level Remote Customer Specialist and launch your career in a dynamic, supportive environment. We're seeking motivated individuals passionate about delivering exceptional service while working from the comfort of your home office. Enjoy flexible scheduling, comprehensive training, and opportunities for growth within our Boston-based tech firm. As a remote team member, you'll collaborate with industry professionals while building valuable skills in communication, problem-solving, and digital tools.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and accuracy
- Resolve technical issues and process orders using our proprietary CRM system
- Document customer interactions and maintain detailed case notes in Salesforce
- Collaborate with cross-functional teams to improve service protocols
- Meet daily productivity and quality metrics while maintaining high customer satisfaction scores
- Participate in ongoing training to stay updated on product knowledge
- Identify and escalate complex issues to senior support specialists
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Proficient in Microsoft Office Suite and Google Workspace
- Excellent written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Self-motivated with ability to work independently in a remote setting
- Reliable high-speed internet connection and quiet home office space
- Ability to work flexible hours including occasional evenings/weekends