Job Description
Launch your career with Coastal Solutions Group as a fully remote Entry-Level Customer Specialist. We're seeking motivated individuals in Virginia Beach to join our dynamic support team from home. Enjoy competitive pay, comprehensive training, and a flexible schedule while delivering exceptional service to our clients.
Why Join Us?
- 100% remote work opportunity
- Weekly pay + performance bonuses
- Professional development stipend
- Health benefits package
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLAs
- Process orders and resolve billing discrepancies efficiently
- Update customer records in Salesforce CRM system
- Collaborate with technical teams to escalate complex issues
- Document all interactions using standardized protocols
- Meet monthly KPIs for customer satisfaction and resolution rates
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing (35+ WPM)
- Strong verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- No prior experience necessary - training provided