Job Description
Join our award-winning remote team as an Entry-Level Customer Specialist and launch your career in Portland's thriving tech hub! We're seeking motivated individuals to provide exceptional support while working from anywhere in the Pacific Northwest. No experience required—comprehensive training included.
Enjoy flexible hours, competitive benefits, and the chance to grow into senior roles. Our inclusive culture values work-life balance and continuous learning. Apply today to join a company voted Portland's Best Place to Work 2023!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with senior team members to resolve complex escalations
- Contribute to process improvement initiatives
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written and verbal communication skills
- Proficient with Microsoft Office Suite
- Type 40+ WPM with high accuracy
- Strong problem-solving abilities
- Reliable home office setup with high-speed internet
- Ability to work independently with minimal supervision