Job Description
Join our award-winning remote team as an Entry-Level Customer Specialist! We provide all necessary equipment including laptop, headset, and software – so you can start working from home immediately. This fully remote position offers competitive compensation, comprehensive benefits, and growth opportunities within a supportive environment. No prior experience required – we provide paid training to help you succeed in this dynamic customer-facing role.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot technical problems
- Document interactions in CRM system and maintain accurate records
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills and customer service mindset
- Ability to work independently in a remote setting
- Basic computer proficiency with willingness to learn new software
- Reliable internet connection (minimum 25 Mbps)
- Must reside in Louisville, KY or North Carolina
- Available for flexible hours including evenings/weekends