Job Description
Join our award-winning team as a Remote Customer Specialist! No experience needed – we provide all equipment and training. Work from anywhere in Raleigh while supporting Fortune 500 clients. Enjoy flexible scheduling, career advancement opportunities, and comprehensive benefits including health insurance and paid time off.
Our 6-week paid training program ensures you're fully prepared for success. This is your chance to launch a thriving career in customer service without prior experience. Apply today to start your journey with one of North Carolina's fastest-growing tech employers!
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries using our proprietary CRM system and knowledge base
- Document interactions accurately in our ticketing system
- Meet performance metrics for resolution times and customer satisfaction
- Collaborate with senior specialists to resolve complex issues
- Participate in weekly team meetings and training sessions
- Maintain confidentiality of sensitive customer information
Qualifications
- High school diploma or equivalent (no college degree required)
- Basic computer literacy and typing skills (30+ WPM)
- Excellent verbal communication and active listening abilities
- Strong problem-solving mindset and attention to detail
- Reliable high-speed internet connection at home
- Ability to work independently with minimal supervision
- Positive attitude and willingness to learn new technologies
- No prior customer service experience necessary