Job Description
Join our dynamic remote team in sunny Florida! Nexus Solutions is urgently hiring motivated Entry Level Customer Specialists to deliver exceptional virtual support from home. Enjoy flexible scheduling while launching your career in a fast-growing tech company. No commute, no dress code – just results-driven work in a collaborative digital environment. We provide comprehensive training and career growth opportunities for high performers.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 95%+ accuracy
- Resolve technical issues and product questions using knowledge base tools
- Update customer records in CRM systems with precise documentation
- Collaborate with team leads to improve service protocols
- Meet daily performance metrics including response times and resolution rates
- Participate in bi-weekly virtual training sessions
- Maintain 40+ hours of weekly availability during core business hours
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or remote work experience
- Excellent written and verbal communication skills
- Proficiency with Google Workspace and CRM software
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Strong problem-solving and multitasking abilities
- Valid Florida work authorization (if applicable)