Job Description
Join our dynamic team as a Remote Weekend Customer Specialist and enjoy the perfect work-life balance with 100% remote work opportunities in Raleigh, NC. This weekend shift position offers competitive compensation, comprehensive benefits, and the flexibility to excel from home. We're seeking motivated individuals who thrive in customer-facing roles and want to build rewarding careers without geographical constraints.
At Apex Solutions Group, we value innovation, work-life harmony, and professional growth. As a key member of our customer experience team, you'll directly impact client satisfaction while developing valuable skills in communication and problem-solving. Our weekend shifts provide an ideal schedule for students, parents, or professionals seeking alternative work arrangements.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun 8 AM-8 PM)
- Resolve technical support issues for SaaS products with 90% first-contact resolution
- Document interactions in CRM systems and maintain 100% data accuracy
- Collaborate with weekday teams for seamless customer handovers
- Meet/exceed weekly performance metrics including CSAT scores and SLA adherence
- Identify process improvement opportunities and contribute to knowledge base updates
Qualifications
- 2+ years of customer service experience in remote or hybrid environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- Strong time management and adaptability to changing priorities
- High-speed home internet connection and quiet workspace
- Flexibility to work alternating weekend shifts (every other weekend)