Job Description
Join our award-winning remote team as a Customer Specialist and launch your career without prior experience. We provide comprehensive training and flexible schedules for Seattle residents. Work from anywhere while supporting Fortune 500 clients with cutting-edge technology solutions.
Why Nexus Solutions?
• Industry-leading onboarding program
• Health/dental/vision benefits (Day 1)
• $2,000 annual education stipend
• Quarterly remote team-building events
Responsibilities
- Resolve client inquiries via phone, email, and chat support
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Maintain detailed knowledge base articles and resources
- Proactively identify process improvement opportunities
- Adhere to SLA metrics with 95%+ resolution rates
Qualifications
- No experience required – we train all new hires
- High school diploma or equivalent (GED accepted)
- Exceptional written and verbal communication skills
- Proficient with Windows OS and web applications
- Ability to type 35+ WPM with 95% accuracy
- Reliable high-speed internet connection at home
- Must be available to work PST business hours