Job Description
Join our dynamic team as a 100% Remote Customer Support Specialist in Wichita, KS! We're urgently hiring passionate professionals to deliver exceptional service from home. Enjoy competitive pay, full benefits, and flexible hours while representing industry-leading brands.
Why You'll Love This Role:
- Work from anywhere in Wichita with zero commute
- Comprehensive health/dental/vision coverage
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions using Salesforce CRM
- Collaborate with Tier 2 engineers for technical escalations
- Maintain 95% customer satisfaction metrics
- Train on new product launches quarterly
- Contribute to process improvement initiatives
- Support 24/7 rotational schedule (evenings/weekends)
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Excellent written/verbal communication skills
- High-speed home internet connection
- Ability to work independently in remote setting
- Experience with SaaS products preferred
- Valid Kansas work authorization