Job Description
Welcome to Horizon Tech Solutions, a leading innovator in digital customer experience. We are currently seeking a dedicated Entry Level Remote Customer Success Specialist to join our dynamic team. If you are a proactive problem solver with a passion for technology and helping others, we want to meet you.
In this role, you will serve as the first point of contact for our valued clients, ensuring they have a seamless experience with our cutting-edge platforms. You will work in a supportive environment that values innovation, inclusivity, and professional growth. This is a fantastic opportunity for recent graduates or those looking to break into the tech support industry.
Why Join Horizon Tech?
- Flexible & Remote: Work from anywhere in the US with a reliable internet connection.
- Competitive Compensation: A salary commensurate with experience, starting at $50,000.
- Professional Development: Access to ongoing training and mentorship programs.
We are committed to diversity and inclusion and encourage applicants from all backgrounds to apply.
Responsibilities
- Respond to inbound customer inquiries via email, live chat, and phone with a focus on rapid resolution and high satisfaction.
- Troubleshoot basic technical issues and guide users through solutions using our knowledge base.
- Document all customer interactions and feedback accurately in our CRM system in real-time.
- Proactively follow up with clients to ensure they are maximizing the value of our products and services.
- Collaborate with the engineering and product teams to relay user feedback and suggest improvements.
- Adhere to company policies and maintain a professional demeanor in all communications.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, or a related field is preferred.
- Proven ability to communicate clearly, professionally, and empathetically in both written and verbal English.
- Basic computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills with a patient and customer-centric approach.
- Self-motivated with the ability to work independently in a remote setting.
- Reliable high-speed internet connection and a quiet home office environment.