Job Description
Join Our Remote Team in Boston
We are seeking a motivated and empathetic Entry Level Remote Customer Support Associate to join our growing team. Based in the Greater Boston area, this fully remote position allows you to enjoy the flexibility of working from home while providing exceptional service to our clients. No prior experience is necessary; we provide comprehensive training to help you succeed.
At Boston Tech Solutions, we believe in fostering a supportive environment where entry-level talent can grow into leadership roles. If you are a great communicator looking for a stable work-from-home opportunity, we want to hear from you.
Responsibilities
- Answer incoming customer inquiries via chat, email, and phone in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining a positive customer experience.
- Document all interactions and solutions within our CRM system accurately.
- Collaborate with the technical team to troubleshoot complex issues and escalate when necessary.
- Participate in daily training sessions and team meetings to enhance product knowledge.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required; associate or bachelor's degree is a plus.
- Reliable high-speed internet connection and a quiet home workspace.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and a proactive attitude.