Job Description
Join our award-winning customer service team and enjoy the flexibility of working remotely from Wichita, KS! As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to valued clients while enjoying the comfort of your home office. We provide all necessary equipment and comprehensive training to set you up for success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our CRM system and knowledge base
- Document interactions accurately in our customer management platform
- Collaborate with technical teams to resolve complex escalations
- Meet monthly performance targets for customer satisfaction and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in remote or call-center environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Reliable high-speed internet connection and quiet home workspace
- Excellent communication skills and problem-solving abilities
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and commitment to customer excellence