Job Description
Join ConnectCare Solutions as a Remote Customer Service Specialist and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from the comfort of their Tulsa homes. Enjoy competitive compensation, flexible scheduling, and a supportive virtual team environment. You'll handle inbound inquiries, resolve issues efficiently, and contribute to our industry-leading customer satisfaction metrics.
Why Join Us?
• Comprehensive health benefits
• Monthly performance bonuses
• Professional development stipend
• Home office equipment allowance
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in CRM systems with precision
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly KPIs for resolution time and first-contact resolution
- Identify process improvement opportunities through customer feedback
- Maintain product knowledge through continuous training modules
- Adhere to strict data security protocols during all interactions
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed home internet and quiet workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends as needed
- High school diploma or equivalent required