Job Description
Are you looking to kickstart your career in the tech industry from the comfort of your home in New York? Apex Digital Solutions is currently seeking a motivated Entry-Level Remote Customer Support Associate to join our expanding team.
We offer a comprehensive training program designed for beginners. You don't need prior technical experience—just a positive attitude and a willingness to learn. Join a company that values growth, inclusivity, and work-life balance.
Responsibilities
- Respond to incoming customer inquiries via email, live chat, and phone with professionalism and speed.
- Perform accurate data entry and maintain updated customer records in our CRM systems.
- Research and resolve customer issues or escalate them to senior management when necessary.
- Assist in the daily organization of digital files and documentation.
- Collaborate with cross-functional teams to improve service processes.
- Participate in weekly virtual training sessions to enhance product knowledge.
Qualifications
- High school diploma or GED is required; no prior experience needed.
- Basic computer literacy and familiarity with Windows or Mac operating systems.
- Strong written and verbal communication skills.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection and a quiet workspace.
- Must be a resident of the United States.