Job Description
We are looking for a dedicated Entry Level Remote Customer Support Specialist to join our dynamic team. We are currently expanding our operations and are seeking individuals who are eager to start a career in the tech industry.
At TechHorizon Solutions, we offer a fully remote work environment. To ensure your success from day one, we provide all necessary equipment, including a high-performance laptop, noise-canceling headset, and ergonomic desk setup. This is a fantastic opportunity for those with no prior experience who possess strong communication skills and a desire to learn.
In this role, you will be the first point of contact for our clients, helping to resolve technical issues and provide exceptional service.
Responsibilities
- Answer incoming customer inquiries via email, live chat, and phone in a professional and friendly manner.
- Assist customers with product setup, troubleshooting, and account navigation.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Maintain a high level of customer satisfaction and retention through excellent service.
- Participate in daily training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Must reside in the United States (Georgia preferred).
- Reliable high-speed internet connection and a dedicated home office space.
- Strong verbal and written communication skills.
- Basic computer proficiency with Windows or Mac operating systems.
- Ability to work independently with minimal supervision and meet deadlines.