Job Description
Are you looking to launch a successful career in customer service without the hassle of commuting? TechHorizon Solutions is currently hiring Entry Level Remote Customer Support Representatives to join our dynamic team. We specialize in providing top-tier technical support for enterprise clients and are looking for enthusiastic individuals to represent us from the comfort of their homes.
As a valued team member, you will enjoy the flexibility of remote work while receiving all the necessary tools to succeed. We believe in investing in our new hires by providing full equipment packages to ensure a seamless workflow.
Why Join Us?
• Full Equipment Provided: New MacBook Pro, Noise-Canceling Headset, Ergonomic Desk, and Monitor shipped directly to your home.
• No Experience Required: We provide comprehensive paid training to get you certified.
• Competitive Compensation: Base salary starting at $40k with quarterly performance bonuses.
• Growth Opportunities: Clear pathways to advancement into Senior Support, Team Lead, or Management roles.
We are actively looking for candidates based in the Charlotte, NC or Georgia area who are ready to start their journey today.
As a valued team member, you will enjoy the flexibility of remote work while receiving all the necessary tools to succeed. We believe in investing in our new hires by providing full equipment packages to ensure a seamless workflow.
Why Join Us?
• Full Equipment Provided: New MacBook Pro, Noise-Canceling Headset, Ergonomic Desk, and Monitor shipped directly to your home.
• No Experience Required: We provide comprehensive paid training to get you certified.
• Competitive Compensation: Base salary starting at $40k with quarterly performance bonuses.
• Growth Opportunities: Clear pathways to advancement into Senior Support, Team Lead, or Management roles.
We are actively looking for candidates based in the Charlotte, NC or Georgia area who are ready to start their journey today.
Responsibilities
- Provide exceptional technical and product support to customers via phone, email, and live chat.
- Troubleshoot and diagnose basic hardware and software issues using provided diagnostic tools.
- Educate customers on product features and solutions to enhance user satisfaction.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the QA team to maintain high service standards and meet KPIs.
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- High School Diploma or GED required.
- Must reside within the Charlotte, NC or Georgia region.
- Stable, high-speed internet connection (minimum 25 Mbps).
- Strong verbal communication skills and a professional phone voice.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work flexible hours, including evenings and weekends.