Job Description
Join TechNova Solutions as a Remote Entry-Level Customer Support Specialist and launch your career in the thriving tech hub of Jacksonville! We're seeking motivated individuals to deliver exceptional customer experiences while working fully remotely. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers looking to build foundational skills in customer success.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and product questions using knowledge base resources
- Document interactions accurately in CRM systems and track resolution metrics
- Collaborate with technical teams to escalate complex issues
- Continuously improve customer satisfaction scores through feedback analysis
- Participate in weekly training sessions to expand product knowledge
- Assist in developing customer-facing documentation and FAQ resources
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or technical support experience
- Strong written and verbal communication skills
- Proficient in Microsoft Office and CRM software
- Ability to troubleshoot basic technical issues independently
- Self-motivated with excellent time management skills
- Comfortable working in a remote team environment
- Must have reliable high-speed internet connection