Job Description
Join our dynamic team as an Entry Level Remote Customer Support Specialist and launch your career with a leading tech innovator! We're seeking motivated individuals in Jacksonville, FL to provide exceptional customer service from the comfort of your home office. This full-time position offers comprehensive training, career advancement opportunities, and a competitive benefits package. As a key member of our support team, you'll resolve inquiries, troubleshoot technical issues, and contribute to our mission of delivering world-class digital experiences.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions and update CRM systems accurately
- Collaborate with technical teams to escalate complex issues
- Continuously improve product knowledge and support techniques
- Meet performance metrics for resolution times and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or technical support experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office and remote collaboration tools
- Reliable high-speed internet connection
- Ability to work independently and manage time effectively
- Positive attitude and problem-solving mindset