Job Description
Launch your remote career with ConnectPA Solutions! We're seeking motivated individuals for entry-level customer support roles across Pennsylvania. No prior experience required – we provide comprehensive training to help you succeed in a fully remote environment. Enjoy competitive pay, flexible scheduling, and the opportunity to grow with a leading tech services provider. Join our team of dedicated professionals making a difference from home.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and troubleshoot product concerns using our knowledge base
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with support teams to escalate complex issues when needed
- Meet daily performance metrics for response time and resolution rate
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong communication skills and ability to learn quickly
- Reliable home office setup with high-speed internet
- Basic computer proficiency and willingness to learn new software
- Ability to work independently while collaborating in a virtual team
- Customer service mindset with patience and problem-solving aptitude