Job Description
Launch your career with Nexus Solutions Inc. – a tech innovator offering fully remote entry-level opportunities in Louisville. Join our dynamic team as a Remote Customer Support Specialist and provide exceptional service while enjoying the flexibility of working from home. We provide comprehensive training and growth opportunities for motivated individuals ready to start their professional journey.
Responsibilities
- Resolve customer inquiries via phone, email, and chat support
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Contribute to process improvement initiatives
- Adhere to service level agreements and quality standards
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of customer service or related experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office and CRM platforms
- Reliable high-speed internet connection
- Ability to work independently in a remote setting