Job Description
Are you ready to launch your career in the heart of North Carolina?
Charlotte Digital Solutions is seeking enthusiastic and motivated Entry Level Remote Customer Support Specialists to join our growing team. We believe in nurturing talent and providing a flexible work environment for those looking to start their professional journey. As a key member of our support team, you will play a crucial role in delivering exceptional service to our clients across the United States.
Why Join Us?
- Work from the comfort of your home in Charlotte, NC.
- Comprehensive training program for all new hires.
- Career growth opportunities within a dynamic tech environment.
- Competitive salary and benefits package.
If you possess a positive attitude and a willingness to learn, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with patience and empathy.
- Assist clients with navigating our software products and basic technical troubleshooting.
- Maintain accurate records of all customer interactions in our CRM system.
- Collaborate with the team to identify trends and improve service processes.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Strong written and verbal communication skills.
- Basic computer proficiency and internet navigation skills.
- Ability to work independently in a remote setting.
- Reliable high-speed internet connection and a dedicated workspace.
- No prior experience required; full training provided.