Job Description
Join Detroit's fastest-growing tech firm as a Remote Customer Support Specialist! We're seeking motivated individuals to deliver exceptional service from the comfort of your home. No prior experience required – we provide comprehensive training to launch your career in tech support. Enjoy flexible hours, competitive benefits, and opportunities for advancement within our innovative team. Be part of Detroit's digital transformation while building valuable skills for your future.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues and provide step-by-step solutions
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to improve customer experience
- Complete product training modules to stay updated
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and web browsers
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Basic troubleshooting knowledge preferred
- Type 30+ WPM with high accuracy
- Must be authorized to work in the United States