Job Description
Join Nexus Global Solutions as a Remote Customer Support Specialist and launch your career in tech without prior experience! We provide comprehensive paid training and a supportive virtual environment where you'll help clients resolve technical inquiries while growing your professional skills. Enjoy flexible remote work with competitive benefits, including health insurance and career advancement opportunities. Our Charlotte-based team is dedicated to nurturing talent and fostering long-term growth.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with empathy and professionalism
- Troubleshoot technical issues using knowledge base resources and diagnostic tools
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with senior team members to resolve complex escalations
- Participate in weekly training sessions to enhance product knowledge
- Meet monthly performance metrics for resolution times and customer satisfaction
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer literacy and typing skills (30+ WPM)
- Strong verbal communication and active listening abilities
- Self-motivated with reliable home office setup
- Ability to work independently while collaborating in virtual teams
- No prior experience required – we provide full training!