Job Description
Join TechConnect Solutions as a Remote Customer Support Specialist and kickstart your career in tech without prior experience! We're seeking motivated individuals in Wichita, KS to deliver exceptional service to our global client base. Enjoy flexible remote work, comprehensive training, and a supportive team environment. Perfect for recent graduates or career changers looking to enter the growing tech support field.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues using our knowledge base and ticketing system
- Document interactions accurately in CRM software for continuity
- Collaborate with senior team members to resolve complex escalations
- Continuously improve product knowledge through training modules
- Maintain high customer satisfaction metrics (CSAT >95%)
Qualifications
- High school diploma or equivalent (degree preferred)
- No prior experience required – we provide full training!
- Strong written and verbal communication skills
- Comfortable learning new software and systems
- Reliable internet connection and quiet home office space
- Ability to work independently while being a team player
- Basic computer proficiency and typing skills (30+ WPM)