Job Description
Join PayFast Solutions, a leading fintech innovator, as a Remote Customer Support Specialist in San Antonio! We're seeking empathetic professionals to deliver exceptional service while enjoying the flexibility of remote work with weekly pay. As a key member of our support team, you'll resolve inquiries, troubleshoot issues, and build lasting customer relationships—all from home. This role offers competitive compensation, full benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve technical issues related to payment processing and digital wallets
- Document cases accurately in Salesforce and maintain detailed logs
- Collaborate with Tier 2 engineers for complex escalations
- Meet weekly productivity targets while maintaining quality standards
- Identify process improvements and contribute to knowledge base updates
Qualifications
- High school diploma; associate's degree preferred
- 2+ years in customer support or fintech industry
- Proficiency with CRM tools (Salesforce, Zendesk)
- Exceptional written/verbal communication skills
- Ability to troubleshoot technical issues independently
- Reliable high-speed internet and quiet home office setup
- Available to work flexible hours including weekends