Job Description
Join our award-winning team as a Remote Customer Support Specialist and start working from home immediately in New Orleans! We're seeking a tech-savvy communicator to deliver exceptional service to our global clientele. This full-time role offers competitive pay, flexible hours, and comprehensive benefits. If you're passionate about problem-solving and thrive in virtual environments, apply today to begin your career with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize CRM tools to document interactions and track resolution metrics
- Collaborate with technical teams to escalate complex issues efficiently
- Proactively identify opportunities for process improvement
- Maintain detailed knowledge of product/service offerings
- Support after-hours rotation on a rotating basis
Qualifications
- Minimum 2 years customer service experience in remote/virtual setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed home internet connection and quiet workspace
- Ability to work independently with minimal supervision
- Associate degree or equivalent certification preferred
- Type 40+ WPM with strong attention to detail