Job Description
Join TechFlow Solutions as an immediate-hire Remote Customer Support Specialist and transform how we serve our clients! We're seeking a tech-savvy professional to deliver exceptional virtual support from the comfort of your Minneapolis home. This role offers rapid onboarding and a collaborative remote environment where you'll resolve complex technical issues while growing your career in a dynamic tech company.
Enjoy competitive compensation, comprehensive benefits, and flexible scheduling. If you're passionate about customer success and ready to start immediately, apply today!
Responsibilities
- Resolve technical inquiries via phone, email, and chat for enterprise clients
- Document cases accurately in Salesforce CRM with detailed resolution notes
- Collaborate with engineering teams to escalate critical system issues
- Conduct remote diagnostics and provide step-by-step troubleshooting guidance
- Monitor support queues to maintain <95% customer satisfaction targets
- Contribute to knowledge base improvements with new solutions
- Participate in daily stand-ups and quarterly skill development sessions
Qualifications
- 3+ years technical customer support experience
- Proficient with Zendesk, Salesforce, and remote desktop tools
- Strong diagnostic skills for SaaS/cloud platforms
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- High-speed home internet and quiet workspace required
- Available for flexible shifts including weekend coverage
- Experience with CRM analytics and reporting tools