Job Description
Join FlexiPay Solutions Inc. and enjoy the freedom of remote work with weekly paychecks! We're seeking a dedicated Customer Specialist to support our growing client base while working from anywhere in the United States. This contract role offers flexible hours and the opportunity to make a real impact without the commute.
Our Wichita-based company values innovation and work-life balance. As a key member of our remote team, you'll handle customer inquiries, resolve issues, and ensure exceptional service experiencesâall while receiving prompt weekly compensation. No prior experience in finance requiredâcomprehensive training provided!
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Process transactions and resolve billing discrepancies using our proprietary software
- Maintain detailed customer records in CRM systems with 98% accuracy
- Collaborate with internal teams to escalate complex issues and implement solutions
- Meet weekly performance metrics including CSAT scores and resolution times
- Participate in bi-weekly virtual training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in remote or virtual environment
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce knowledge a plus)
- Exceptional written and verbal communication skills with empathetic approach
- Ability to work independently with minimal supervision in fast-paced setting
- Reliable internet connection and quiet home workspace
- Must pass background check and drug screening