Job Description
Join TechNova Solutions as a Remote Customer Support Specialist and launch your tech career without prior experience! We're seeking motivated individuals in San Jose to provide exceptional customer service from the comfort of your home. This fully remote position offers comprehensive training and growth opportunities within our innovative team.
Responsibilities
- Resolve customer inquiries via phone, email, and chat support
- Document interactions in CRM systems with precision
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain detailed knowledge of product/service offerings
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training sessions to expand expertise
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Proficient in basic computer applications and internet navigation
- Excellent problem-solving abilities and attention to detail
- Self-motivated with ability to work independently
- Reliable high-speed internet connection
- Availability to work flexible shifts including weekends