Job Description
Join Detroit's fastest-growing tech company as an Entry-Level Remote Customer Support Specialist! We're seeking motivated individuals to launch their careers from home while serving our diverse client base. No prior experience required – we provide comprehensive training and career growth opportunities in a supportive virtual environment. Enjoy flexible hours, competitive benefits, and the chance to build foundational skills in customer relationship management, technical troubleshooting, and digital communication.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Participate in weekly training sessions to enhance product knowledge
- Maintain customer satisfaction metrics and response time targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer proficiency with reliable home internet
- Strong verbal and written communication skills
- Ability to learn technical systems quickly
- Customer service mindset with patience and problem-solving aptitude
- Self-discipline for remote work environment
- Available to work flexible shifts including weekends
- Must be located in Michigan for time zone alignment