Job Description
Join InnovateKC Solutions as an Entry-Level Remote Customer Support Specialist and launch your career from the comfort of your home in Kansas City! We're seeking motivated individuals to deliver exceptional service while building foundational skills in tech and communication. Enjoy flexible hours, competitive benefits, and growth opportunities within our dynamic team.
Responsibilities
- Provide responsive customer support via phone, email, and chat channels
- Resolve technical issues and product inquiries efficiently
- Document customer interactions using CRM systems
- Collaborate with cross-functional teams to address complex cases
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics including response time and resolution rates
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Basic proficiency with Microsoft Office Suite and CRM tools
- Strong written and verbal communication skills
- Ability to troubleshoot technical problems independently
- Reliable high-speed internet connection and quiet workspace
- Previous customer service experience is a plus but not required