Job Description
Join NexusTech Solutions and launch your career in our fully remote entry-level Customer Support position! We're seeking motivated individuals to provide exceptional service to our tech-savvy clients from the comfort of your home office. As a key member of our West Coast team, you'll receive comprehensive training, flexible scheduling, and opportunities for rapid advancement. Our inclusive culture values work-life balance and professional growth, making this ideal for recent graduates or career changers.
Why NexusTech Solutions?
- 100% remote work environment
- Competitive salary with quarterly bonuses
- Comprehensive health benefits (Day 1)
- Tuition reimbursement for certifications
- Virtual team-building events
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 95%+ satisfaction rates
- Troubleshoot technical issues using Zendesk and Salesforce CRM systems
- Document cases accurately in our internal knowledge base
- Collaborate with Tier 2 engineers to resolve complex problems
- Meet daily/weekly SLAs for response and resolution times
- Identify upsell opportunities during customer interactions
- Participate in monthly training on product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency in Microsoft Office and Google Workspace
- Excellent verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Available to work rotating weekend shifts (1-2 days/month)