Job Description
Are you a dedicated problem-solver looking for a flexible schedule? Nashville Tech Support Services is seeking a highly motivated Remote Customer Support Specialist to join our expanding team. This is a fully remote position designed for professionals who thrive in a weekend environment and want to enjoy a balanced lifestyle.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their technical needs are met with patience and expertise. We value work-life balance, and our weekend-only schedule allows you to focus on your personal commitments during the week.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via email, live chat, and phone during weekend shifts.
- Analyze customer inquiries to identify root causes and implement effective, long-term solutions.
- Maintain accurate and up-to-date customer records within our CRM database.
- Collaborate with the on-site team to escalate complex issues and ensure a seamless customer experience.
- Document all interactions and resolutions to improve our knowledge base and support protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer service, technical support, or call center environments.
- Must be available to work weekends (Saturday and Sunday) with flexibility for occasional evening hours.
- Reliable high-speed internet connection and a dedicated home workspace.
- Proficiency in Microsoft Office Suite and basic computer navigation.