Job Description
Are you a dedicated professional seeking a flexible work environment? Apex Support Solutions is looking for a Remote Night Shift Customer Support Specialist to join our elite team in Columbus, OH. This is a fully remote position designed for individuals who thrive in a self-motivated environment and enjoy providing exceptional service during non-traditional hours.
As a key member of our Night Operations team, you will be the primary point of contact for our valued clients, resolving inquiries, troubleshooting technical issues, and ensuring a seamless customer experience. We offer competitive pay, comprehensive benefits, and the freedom to work from your home office.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat during the night shift.
- Troubleshoot and resolve technical issues and product-related questions with patience and precision.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Collaborate with the day-shift team and management to escalate complex issues and provide feedback.
- Adhere to company policies, scripts, and quality assurance standards to ensure customer satisfaction.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Proven experience in customer service, technical support, or call center operations.
- Must be available to work a night shift schedule (e.g., 10:00 PM - 6:00 AM or similar).
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Strong verbal communication skills with a professional and empathetic tone.
- Proficiency with Windows operating systems and basic office software (Microsoft Office Suite).