Job Description
Join Our 24/7 Elite Support Team
Are you looking for a rewarding work-from-home opportunity that fits your nocturnal schedule? Apex Digital Solutions is hiring a Remote Customer Support Specialist (Night Shift) for our Portland, OR office. We offer a premium compensation package for those who keep our clients satisfied around the clock.
We are seeking a detail-oriented problem solver who thrives in a remote environment and can handle high-pressure situations with ease. If you enjoy the quiet of the night and want to make a significant impact on our customer satisfaction scores, we want to hear from you.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via chat, email, and phone.
- Diagnose and troubleshoot technical issues for enterprise-level clients.
- Resolve complex escalations with empathy and speed to minimize downtime.
- Maintain detailed records of all interactions in our CRM system.
- Collaborate with day-shift engineering teams to resolve recurring bugs.
- Conduct quality assurance checks on outgoing communications.
Qualifications
- Must have a dedicated, quiet workspace and high-speed internet connection.
- Previous experience in a remote customer support or technical helpdesk role.
- Fluency in English (written and verbal).
- Ability to work independently during night hours (10:00 PM - 6:00 AM PST).
- Proficiency with Microsoft Office Suite and CRM software (Zendesk/Intercom).