Job Description
Join TechSolve Inc.'s dynamic remote team as an Entry-Level Customer Support Specialist! We're hiring motivated individuals in Georgia to provide exceptional service while working from home. All necessary equipment will be provided to ensure your success. This is your opportunity to launch your career in tech with full training, flexible hours, and a supportive culture.
Our ideal candidate thrives in remote environments, excels in problem-solving, and values customer satisfaction above all. Enjoy the freedom of remote work with the stability of a full-time position and competitive benefits package.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Utilize provided equipment and software to troubleshoot technical issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Continuously improve knowledge of products and services
- Meet daily performance metrics while maintaining quality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Strong communication and problem-solving skills
- Ability to work independently in a remote setting
- Reliable internet connection and dedicated workspace
- Basic proficiency with Microsoft Office and CRM tools
- Positive attitude and commitment to continuous learning
- Must be located in Georgia