Job Description
Join Nashville's fastest-growing tech firm as a Remote Customer Support Specialist! We're seeking motivated individuals launching their careers to provide exceptional service to our global clientele. Enjoy full remote flexibility, comprehensive training, and a supportive team environment. Perfect for recent graduates or career changers seeking work-life balance without sacrificing professional growth.
What We Offer:
- 100% remote work from anywhere in the Nashville metro area
- Health, dental, and vision insurance (effective day 1)
- 401(k) with 6% company match
- Annual professional development stipend
- Flexible PTO policy
Responsibilities
- Resolve customer inquiries via email, chat, and phone within SLA targets
- Document interactions accurately in CRM system (Salesforce)
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities during customer interactions
- Contribute to knowledge base documentation
- Participate in weekly team training sessions
- Monitor customer satisfaction metrics and implement improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong typing skills (45+ WPM)
- Proficiency with Microsoft Office Suite
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Comfortable with remote collaboration tools (Slack, Zoom)