Job Description
Join our innovative remote-first team as an Entry-Level Customer Support Specialist! This 100% work-from-home role offers the perfect launchpad for your career in New York's thriving tech scene. Enjoy flexible hours, comprehensive training, and a competitive salary while delivering exceptional service to global clients. No office commutes required – build your professional future from the comfort of your home.
Responsibilities
- Provide responsive customer support via email, chat, and phone
- Resolve technical issues and product inquiries
- Document interactions and maintain accurate case logs
- Collaborate with cross-functional teams to improve processes
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong written and verbal communication skills
- Proficient in remote collaboration tools (Slack, Zoom)
- Ability to troubleshoot basic technical issues
- Self-motivated with excellent time management
- Must have reliable high-speed internet connection