Job Description
Join Detroit's fastest-growing tech firm as a Remote Customer Support Specialist! No experience required – we provide comprehensive training to launch your career. Enjoy flexible hours, full benefits, and the freedom to work from anywhere in Michigan. Help clients resolve technical issues while building valuable skills in communication and problem-solving. Our inclusive culture supports career growth with advancement opportunities to senior roles within 12 months.
Responsibilities
- Respond to customer inquiries via phone, email, and chat support
- Troubleshoot technical issues using our knowledge base and ticketing system
- Document cases accurately in CRM software
- Collaborate with team members to resolve complex problems
- Meet weekly performance metrics for response times and resolution rates
- Participate in continuous training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong typing skills (30+ WPM) and basic computer literacy
- Excellent verbal and written communication abilities
- Reliable internet connection and quiet home workspace
- Ability to work independently with minimal supervision
- Positive attitude and willingness to learn new technologies
- Must be authorized to work in the United States