Job Description
Join our dynamic team as a Remote Entry-Level Customer Support Specialist at TechFlow Solutions! We're seeking passionate individuals in the San Antonio area to launch their careers in tech while working fully remotely. Enjoy flexible hours, competitive benefits, and mentorship opportunities in a fast-growing fintech startup. Help us revolutionize digital banking while gaining invaluable experience in customer success and tech operations.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 95%+ satisfaction rate
- Resolve technical issues and troubleshoot payment processing problems
- Document cases accurately in Zendesk CRM system
- Collaborate with engineering teams to escalate complex bugs
- Contribute to knowledge base documentation
- Participate in weekly training sessions on new products
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or tech support experience
- Proficient in Google Workspace and Windows OS
- Strong typing skills (40+ WPM) and clear communication
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Spanish fluency a major plus for San Antonio market