Job Description
Join Nashville's fastest-growing tech firm as an Entry-Level Remote Customer Support Specialist! We're seeking motivated individuals to deliver exceptional service to our clients while building foundational skills in a dynamic virtual environment. Enjoy competitive pay, comprehensive training, and a fully remote setup with flexible hours. Perfect for recent graduates or career changers looking to launch their tech career in Music City.
Why Work With Us?
• Industry-leading onboarding program
• Health, dental, and vision benefits
• Monthly stipend for home office equipment
• Opportunities for growth to specialist roles
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 95%+ satisfaction rate
- Document interactions in CRM system with precision and timeliness
- Collaborate with technical teams to resolve escalated issues
- Contribute to knowledge base articles and process improvements
- Participate in daily team stand-ups and weekly training sessions
- Maintain service level agreement (SLA) metrics for response times
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 0-2 years customer service or support experience
- Proficient in Microsoft Office and CRM software (training provided)
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting
- Strong problem-solving and time management abilities
- Reliable high-speed internet connection
- Authorized to work in the United States