Job Description
Join our dynamic remote team at TechFlow Solutions as an Entry-Level Customer Support Specialist. This fully remote position offers the perfect launchpad for your career in tech and customer service. Enjoy flexible hours while making a real impact from the comfort of your Oakland home office. We provide comprehensive training, career growth opportunities, and a supportive culture that values your development.
What you'll love:
• 100% remote work environment
• Competitive salary with performance bonuses
• Comprehensive health benefits (medical/dental/vision)
• 401(k) with company match
• Professional development stipend
• Collaborative virtual team culture
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues for cloud-based software products
- Document customer interactions and maintain accurate records in CRM system
- Collaborate with technical teams to escalate complex issues
- Contribute to knowledge base articles and process improvements
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with G Suite, Microsoft Office, and CRM tools
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Available to work Pacific Time Zone hours (9 AM - 5 PM)
- Passion for technology and helping others