Job Description
Join CyberCore Solutions as a Junior IT Support Specialist and launch your tech career from the comfort of your Baltimore home! We're seeking motivated entry-level professionals to provide remote technical assistance to our clients. This 100% remote role offers comprehensive training, career growth opportunities, and a collaborative virtual environment. As a key member of our support team, you'll troubleshoot hardware/software issues, document resolutions, and contribute to our mission of delivering exceptional IT services. Enjoy flexible hours, competitive benefits, and the chance to build foundational skills in cybersecurity and networking.
Responsibilities
- Provide remote technical support for software, hardware, and network issues
- Document troubleshooting steps and solutions in ticketing systems
- Assist with user account management and access configurations
- Conduct system updates and security patches remotely
- Collaborate with senior team members on complex technical problems
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and manage time effectively
- Customer service mindset with patience and empathy
- Reliable home office setup with high-speed internet
- Must be legally authorized to work in the United States