Job Description
Join our award-winning team as an Entry-Level Remote Customer Support Specialist! Enjoy 100% work-from-home flexibility while launching your career with TechCorp Solutions. We're seeking motivated individuals in Milwaukee, WI and Georgia to deliver exceptional customer experiences through phone, email, and digital channels. No commute, no office politics – just impactful remote work with full benefits and growth opportunities. Apply today and transform your living room into your new career headquarters!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat within SLA targets
- Document interactions in CRM system while maintaining accurate case records
- Collaborate with cross-functional teams to resolve complex technical issues
- Proactively identify upsell opportunities and contribute to revenue goals
- Participate in ongoing training to master product knowledge and support protocols
- Monitor customer satisfaction metrics and implement improvement strategies
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1+ years customer service or call center experience (internships acceptable)
- Exceptional written and verbal communication skills
- Proficient with Microsoft Office Suite and CRM platforms
- Self-motivated with ability to work independently in remote environment
- Reliable high-speed internet connection and quiet home workspace
- Valid Georgia or Wisconsin residency required