Job Description
Are you looking to launch your career from the comfort of your home in Boston? We are seeking a motivated and empathetic Entry-Level Remote Customer Support Specialist to join our rapidly growing team. At BostonTech Solutions, we believe in fostering a remote-first culture that allows you to balance your professional growth with your personal life. This is a fantastic opportunity for recent graduates or career changers looking to enter the tech support industry with full training and mentorship.
Why Join Us?
• Work Remotely: Enjoy the flexibility of working from your home office in Boston, MA.
• Competitive Pay: Earn between $20 and $25 per hour.
• Growth Opportunities: Clear pathways for career advancement within the company.
• No Experience Needed: We provide comprehensive training to get you up to speed.
Responsibilities
- Assist customers via email, live chat, and phone with product inquiries and technical troubleshooting.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the technical team to escalate and resolve complex issues efficiently.
- Maintain a high level of customer satisfaction and retention by providing clear, friendly guidance.
- Stay updated on the latest product features and company policies to provide accurate information.
- Participate in daily team meetings and training sessions to improve service quality.
Qualifications
- High school diploma or GED required; Bachelor’s degree in a related field is a plus.
- Strong written and verbal communication skills with a focus on empathy and clarity.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Ability to work flexible hours, including evenings and weekends, as required.
- Self-motivated with the ability to work independently in a remote environment.